I am blessed with a small group of long term customers who I care about very much. I contacted Thomson because I needed some help in taking care of one of them on a commercial building and Ethan's communication and concern for our project going well escalated their support resulting in an easier time for me with everything done as scheduled. Ethan's follow up to insure we had a clear understanding and his suggestions indicate that he cares as much about his customers as I do about mine. Very pleased to have found this company
- Ross Howell
Thomson a/c......i called you guys based on YELP reviews. i was looking for a tech that would be able to troubleshoot and install an ECOBEE4 WIFI thermostat. i was not to confident in my abilities to install since the wires in my furnace were kinda all over the place. i called yesterday afternoon and spoke with a pleasant young lady (sorry, forgot her name) and she advised that DJ would be out to help me. she gave me a window of 10am-1pm. DJ called at 944am this morning and was very courteous and advised that he was on the way. after he arrived, he let me know what he was going to do and then let me know the price for the job. DJ is a very courteous young man and kept me up to speed with whatever he was doing. he went ahead and set it all up for me. in the end, he told me to call him if i had any other questions. its guys like DJ that will make me want to call THOMSON whenever i have issues. i have already called my brother in-laws and have given them pictures of his business card... thanks again for the prompt service.....i appreciate you guys. Tom Shin
- Thomas Shin
You guys went above and beyond during our heater installation. My wife is happy about the outcome.
This company was quick to response to my air conditioning problem on a rental I have which is 100 miles from where I live. There service was a reasonable price to replace the thermostat and add refrigerant. And the best part is they emailed an invoice and I paid their fee through online banking. They are a trust worthy company to deal with and meets the customers need. Thank you, Tim and Brandon
- Linda J.
Josh will be the only Air and Heating guy I use or recommend. I had read the reviews like everyone else, someone said he was honest so I decided to call him up. My central air wasn't coming on and everything I tried had failed. He came out when he said he would and wasn't afraid to climb on top of the roof of my condo (unlike the other guy my Home Warranty sent). The problem was a blown simple fuse. He brought it down and showed me how to install it and didn't charge me a dime. This guy is honest. I have saved his number to my phone. Forget the rest he's the best.
- Keith G.
They came out to evaluate our situation promptly after we contacted them, gave us a price lower than what the Gas Company Guy told us to expect for a new heater (also with a Yelp discount,) and came to install it the date and time they told us. The job appeared to involve a great deal of work, but they did it very cordially and charged only what the estimate said. It was a good experience, and we would use them again (although we are hoping we don't have to.)